Children’s safety and well-being is our top priority. We have staff working in many of the exhibits throughout the museum to help monitor and supervise the play in their exhibit space. For the safety of all children, all doors leading to outside will sound an alarm, notifying all staff that a child or guest has opened it. In addition, a Pretend City staff member remains at the front of the museum to watch the front door for the duration of the event.

When your family purchases a membership you will be able to add not only an adult alternate, but your therapist or their agency’s name as well, at no additional cost. If your agency does have several therapists that work with your child then we will list only the agency’s name on the membership card. The therapist that is coming that day with your child will need to show their agency card with their name on it, in addition to their personal identification.

Upon request the following calming items are available: headphones, weighted animal-shaped shoulder pads, weighted vests, sorting and patterning activities. We understand that the museum can be overwhelming at times – please note that we provide a quiet space for your child, ensuring a safe space away from over stimulation, help promote self-care, and provide opportunities for engagement in prevention and crisis de-escalation strategies, as well as a host of other therapeutic exchanges.